Do you have a question? Chances are we have answered it below.

If not, feel free to give us a call on 03 5333 2232 and ask us!



How long will my appointment take?

Our physio initial appointments are 45 minutes, and follow-up physio appointments are 30 minutes. The same amount of time is also taken for initial Pilates assessments and Pilates review assessments with our physio.


What qualifications does my physio have?

Australian physiotherapists have completed 4 years of university education and training. They must also be must be registered with AHPRA. Physios at Eureka Osteo are members of the Australian Physiotherapy Association



Do I need a referral to see an any of the practitioners?

No, you don't need a referral to see any practitioners at Eureka Osteo. All you need to do is call us on 5333 2232 to make an appointment.



What happens during my first Physiotherapy appointment?

During the first consultation your physiotherapist will take a detailed case history including past medical history.

This will be followed by a physical examination (including orthopaedic and neurological testing if required) that involves assessing joint range of motion, strength testing, postural analysis and palpation of your muscles and joints.

You will then receive treatment and you may also be advised about posture, stretching, exercise or dietary advice to improve your body's health and function.

We are able to refer you to medical and other allied health providers if necessary.



What should I wear to my appointment?

Loose comfortable clothing is ideal to wear to your appointment. You may be asked to remove some items of clothing, sometimes down to your underwear. Sometimes you might just be asked to remove a bulky jumper or coat. There are always clean gowns available for you to put on if you like.



Should I bring my x-rays with me?

Yes, please bring with you any x-rays, ultrasounds, CT and MRI scans and reports, or any other test results that you feel might be relevant to your complaint. If these scans were done in Ballarat, we can usually access your results for you if required.



Are any of the treatments covered by Medicare and private health insurance?

People with 'extras' cover as part of their private health insurance are able to claim a portion of their treatment costs. We have the HICAPS facility so people with private health are able to claim on the spot and only pay the remaining gap. This fee varies with each insurer.

Medicare does not cover osteopathic or physiotherapy treatment unless you have been given an Enhanced Primary Care (EPC) plan. This is managed and provided by your GP. Please ask your GP for further information.



What is an Enhanced Primary Care (EPC) plan?

An EPC Plan is designed to provide patients with chronic (long standing) pain and conditions access to allied health providers under Medicare.

These are only issued by GPs. It allows you five Allied Health (including physiotherapy) consultations per calendar year. Medicare will pay a portion of your consultation fee, which you claim back at a Medicare office.

Full payment is required on the day of treatment and a receipt will be issued for you to take to Medicare to claim the EPC rebate.

If you are experiencing musculoskeletal pain in conjunction with another medical condition please ask your GP if you are eligible to go on an EPC Plan.


Do you treat DVA, TAC and Workcover patients?

Yes, we see patients covered by a variety of third parties.

  • DVA patients require a referral from their GP in order to begin treatment. There is no out of pocket fee. As of July 1st 2019, DVA patients require referral from their GP every 12 weeks if they require further treatment beyond this time period.

  • TAC patients are able to access osteopathy, physiotherapy and exercise physiology without a referral, there is no out of pocket fee.

  • We currently ask Workcover patients to manage their own accounts. Our clinicians will work with your case manager to ensure that you are approved for treatment. You will be required to settle your account on the day of treatment, and then will be eligible for reimbursement.