Do you have a question? Chances are we have answered it below.

If not, feel free to give us a call on 03 5333 2232 and ask us!



How long will my appointment take?

Our Chinese medicine initial appointments are 75 minutes. Follow-up appointments are typically 60 minutes. There are also some 30 minute appointments for just acupuncture or herbal medicine but you must have been in for an initial appointment to be able to book one of these.



What qualifications does my Chinese medicine and acupuncturist have?

Australian Chinese Medicine Practitioners to qualify for both Acupuncture and Chinese herbal medicine have completed 6 years of university education and training. They must also be must be registered with AHPRA. Chinese medicine practitioners at Eureka Osteo are members of the Australian Traditional Medicine Society



Do I need a referral to see an any of the practitioners?

No, you don't need a referral to see any practitioners at Eureka Osteo. All you need to do is call us on 5333 2232 to make an appointment.



What happens during my first Chinese Medicine appointment?

During the first consultation your practitioner will take a detailed case history including past medical history.

You will be asked about your current health concerns, past health conditions and a range of related matters that include diet, lifestyle habits, sleeping patterns, appetite, menstrual cycle, stress reactions and environmental sensitivities.

To further identify what are known in traditional Chinese medicine practice as ‘patterns of disharmony’ in the body, the practitioner will observe and note other health indicators such as the colour of the face, the condition of the tongue, the sound of the voice and the characteristics of the radial pulse of the wrist.

Your practitioner will discuss your treatment options that Chinese medicine can offer you and together, make a treatment plan that feels right for you. Then you will receive some treatment that may include massage, cupping, acupuncture and Chinese herbal medicine.

We are able to refer you to medical and other allied health providers if necessary.



What should I wear to my appointment?

Loose comfortable clothing is ideal to wear to your appointment. You may be asked to remove some items of clothing, sometimes down to your underwear. There are always clean gowns available for you to put on if you like.



What is Acupuncture? Will it hurt?

Acupuncture is one of the oldest health modalities in the world. It involves the stimulation of specific acupoints throughout the body to correct imbalances in the flow of Qi (or life energy) that flows through the body.

Very fine single use sterile needles are gently inserted into the skin along the traditional meridians of the body to affect a targeted change in body function. Some people may occasionally feel a small transient sting as the acupuncture needles are inserted.

Sometimes after acupuncture, there can be some temporary light headedness or minor topical bruising that is mild and self-correcting. Your practitioner will always check that you feel comfortable during each stage of your treatment and keep their focus on your wellbeing.

Acupuncture can be effective in the treatment of a number of acute and chronic ailments and is known to provide pain relief for some conditions. It uses a holistic approach by addressing the underlying cause of the condition, as well as the symptoms. Acupuncture intends to link your body, mind and emotions to improve your general well-being and encourage your body’s ability to restore health.

Acupuncture and Fertility

If you are seeking fertility support, you can check with your fertility specialist if acupuncture could be beneficial for you. At both Monash and Melbourne IVF, their websites recommend acupuncture to help reduce stress, anxiety and depression and improve your sense of wellbeing and increase the quality of life which might support an easier path to pregnancy. Your Chinese medicine practitioner, Andrea Furness, has been working in assisted fertility for more than 20 years and is happy to answer any questions that you have.

What is the difference between acupuncture and dry needling?

Both modalities involve the placing of needles at specific points in the body, but they differ in their intent. Acupuncture follows a holistic approach by balancing body, mind and spirit while dry needling focuses on a specific affected area to produce a change in the tissue.

Many acupuncturist also employ dry needling techniques within their treatments. Acupuncturists study for a minimum of 4 years and are registered with the CMBA. Dry needling practitioners will use their professional health training to gain additional qualifications to integrate dry needling into their existing practice.


What goes into Chinese herbal medicine? Do you use animal products or endangered species?

There are more than 450 substances commonly used in Chinese herbal medicine – most are of plant origin though some animal and mineral substances are also included in this list. Some substances that were used traditionally are no longer part of modern professional Chinese herbal medicine practice and have been replaced by other substances with similar actions.

At Eureka Osteo, the Chinese herbal formulas contain no animal products and are vegan friendly. We support and adhere to the CITES list of endangered species. Our herbal products are produced under Australian licence for quality assurance. Your practitioner will also ensure that any Chinese herbal medicine prescribed does not include anything you know you are allergic to.



Are any of the treatments covered by Medicare and private health insurance?

People with 'extras' cover as part of their private health insurance are able to claim a portion of their treatment costs. We have the HICAPS facility so people with private health are able to claim on the spot and only pay the remaining gap. This fee varies with each insurer.

Medicare does not cover Chinese Medicine or Acupuncture.